Effective Date: July 23, 2026
Last Updated: July 23, 2026
Thank you for choosing EasyMetalCut. Because our products are custom-manufactured according to each customer’s uploaded files, measurements, material selections, thickness selections, quantities, and other specifications, all sales are generally final.
This Refund and Return Policy explains when a replacement, remake, store credit, or refund may be available.
All custom-made and made-to-order products are non-returnable and non-refundable.
Once an order has been submitted and payment has been completed, the customer is responsible for confirming that all order details are correct, including:
Uploaded design files
Dimensions and measurements
Material selection
Metal thickness
Quantity
Finish or processing selections
Shipping address
Special instructions
Text, names, logos, artwork, and spelling
EasyMetalCut does not provide refunds because a customer:
Changes their mind
No longer needs the product
Orders the wrong size, material, thickness, quantity, or finish
Uploads an incorrect or outdated file
Provides incorrect measurements or instructions
Approves a design or production file containing an error
Misunderstands the scale or dimensions shown in the uploaded file
Finds the product unsuitable for an intended application that was not disclosed to us
Experiences a delay caused by a shipping carrier
Fails to collect or accept delivery of the package
EasyMetalCut may provide a remedy when:
The product has a verified manufacturing defect caused by EasyMetalCut; or
The product received is materially different from the confirmed order specifications because of an error made by EasyMetalCut.
Examples may include:
The wrong material was used
The wrong metal thickness was used
The wrong quantity was produced
The product dimensions materially differ from the confirmed order
The wrong customer design was manufactured
The product was damaged during EasyMetalCut’s manufacturing process
A significant cutting or production defect makes the product unusable
Minor variations that are normal in metal fabrication are not necessarily considered defects. These may include slight variations in color, grain, surface appearance, edge condition, finish, oxidation, heat marks, mill marks, flatness, or manufacturing tolerances.
Customers must inspect their order promptly after delivery.
A defective or incorrect product must be reported within 7 calendar days of the confirmed delivery date.
To submit a claim, contact EasyMetalCut and provide:
Your full name
Your order number
A clear description of the problem
Clear photographs of the entire product
Close-up photographs showing the defect or error
A photograph of the shipping package and label when relevant
Measurements or other evidence when the issue concerns dimensions or thickness
Any other information reasonably requested to evaluate the claim
Claims submitted after the 7-day reporting period may be denied.
Do not discard, alter, polish, paint, weld, install, assemble, resell, or otherwise modify the product while a claim is being reviewed.
After reviewing an approved claim, EasyMetalCut may choose, at its discretion and as permitted by applicable law, to provide one of the following remedies:
Remake the affected product
Replace the affected product
Correct or rework the affected product
Issue store credit
Issue a partial refund
Issue a full refund for the affected product
A refund is not automatically available when a remake, replacement, correction, or other reasonable remedy can resolve the issue.
Refunds apply only to the affected item or affected portion of the order unless the entire order is defective or incorrect.
Customers must not return a product without first contacting EasyMetalCut and receiving return authorization.
Unauthorized returns may be refused and may not qualify for a refund, replacement, or credit.
When a return is required because of a verified EasyMetalCut manufacturing error or defect, EasyMetalCut will provide return instructions. We may provide a prepaid return label when appropriate.
The product must be returned:
In its original condition
With all pieces and components included
In secure packaging
Within the return period stated in our authorization instructions
EasyMetalCut may deny the claim if the returned product has been used, altered, damaged, installed, or modified after delivery.
EasyMetalCut manufactures products based on the files and specifications submitted or approved by the customer.
We are not responsible for problems caused by customer-provided content, including:
Incorrect dimensions
Incorrect scale or units
Open or incomplete vector paths
Duplicate cutting lines
Overlapping geometry
Unsupported features
Incorrect quantities within a design file
Misspelled text
Low-quality artwork
Missing elements
Incorrect hole sizes or placements
Designs that are too fragile for the selected material or thickness
Copyright, trademark, or ownership issues
Differences between an on-screen preview and the physical manufactured product
Any file review performed by EasyMetalCut is intended to evaluate general manufacturability. It does not transfer responsibility for the accuracy of the design from the customer to EasyMetalCut.
Because production preparation may begin shortly after an order is placed, order changes and cancellations are not guaranteed.
A customer may contact EasyMetalCut immediately to request a change or cancellation. However, once file preparation, material allocation, programming, cutting, finishing, or production has started, the order cannot be canceled or refunded.
If we approve a cancellation before production begins, we may deduct:
Payment-processing fees
File-review or engineering charges
Material costs already incurred
Administrative or preparation costs
Any other nonrecoverable expenses associated with the order
Submitting a cancellation request does not mean the cancellation has been approved. A cancellation is valid only after EasyMetalCut confirms it in writing.
If a package appears damaged upon delivery, photograph the package before opening it whenever possible.
Shipping-damage claims must be reported within 7 calendar days of delivery and must include:
Photographs of the shipping box or envelope
Photographs of the shipping label
Photographs of the internal packaging
Photographs of the damaged product
A description of the damage
The customer must retain the product and all original packaging until the claim is resolved. The shipping carrier may require the packaging for inspection.
EasyMetalCut may submit a claim to the carrier and may provide a replacement, remake, credit, or refund after reviewing the circumstances.
Estimated production and delivery dates are not guaranteed.
EasyMetalCut is not responsible for shipping delays caused by carriers, weather, customs, incorrect addresses, failed delivery attempts, service disruptions, or circumstances outside our reasonable control.
A shipping delay alone does not qualify an order for a refund.
For packages marked as delivered, customers should first:
Check the delivery location
Ask household members or business employees
Check with neighbors
Contact the shipping carrier
Allow a reasonable period for delayed delivery scans
If a package appears to be lost in transit, contact EasyMetalCut so we can review the tracking information and determine whether a carrier claim may be submitted.
Customers are responsible for providing a complete and accurate shipping address.
EasyMetalCut is not responsible for orders delayed, lost, returned, or delivered incorrectly because the customer provided an incorrect or incomplete address.
If a package is returned to us, the customer may be required to pay additional shipping costs before the order is shipped again.
Original shipping charges are non-refundable unless the return resulted from a verified EasyMetalCut error.
Approved refunds will generally be issued to the original payment method.
After a refund is issued, the customer’s bank, card issuer, Stripe, PayPal, or other payment provider may require additional processing time before the funds appear in the customer’s account.
EasyMetalCut does not control third-party payment-processing times.
Payment-processing fees, expedited-service fees, engineering charges, design-service fees, shipping costs, customs charges, taxes, and other nonrecoverable charges may be non-refundable unless the refund is caused by a verified EasyMetalCut error or applicable law requires otherwise.
EasyMetalCut reserves the right to cancel and refund an order before production if:
The submitted design cannot be manufactured safely or reliably
The selected material or thickness is unavailable
The order contains inaccurate pricing caused by a technical error
The design appears to violate intellectual-property rights
The order involves prohibited, illegal, dangerous, or restricted content
Fraudulent or unauthorized payment activity is suspected
The customer fails to provide necessary information
When EasyMetalCut cancels an order for one of these reasons before production, the customer will generally receive a refund for the canceled portion, less any charges that were separately authorized and already completed.
Customers are encouraged to contact EasyMetalCut before filing a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
Submitting a chargeback does not change the custom nature of the order or automatically create a right to a refund.
We may provide the payment processor with relevant order records, including:
Uploaded files
Approved specifications
Customer communications
Production records
Photographs
Shipping and tracking information
Proof of delivery
This Refund and Return Policy
Nothing in this policy is intended to limit any non-waivable consumer rights provided by applicable law.
Where this policy conflicts with a legal requirement that cannot be waived, the applicable legal requirement will control.
EasyMetalCut may update this Refund and Return Policy periodically.
Any changes will become effective when the revised policy is posted on our website. The “Last Updated” date at the top of the policy will show when it was most recently revised.
The policy in effect at the time an order is placed will generally apply to that order.
To report a defective or incorrect order or ask a question about this policy, contact:
EasyMetalCut
Website: www.easymetalcut.com
Email: easymetalcut@gmail.com
Telephone: [001
Mailing Address: easymetalcut@gmail.com
Please include your order number and write “Order Problem” in the email subject line.